Refund & Cancellation Policy

At Rivonic Global Store, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we're here to help.

1. Cancellation Policy

Before Dispatch

You may cancel your order within 12 hours of placing it, provided it has not yet been dispatched. To cancel, please contact us immediately at hello@rivonicglobal.store or call +91 9274595789. Once cancelled, a full refund will be initiated within 5–7 business days.

After Dispatch

Once an order is dispatched, it cannot be cancelled. You may initiate a return after delivery (see Return Policy below).

2. Return Policy

We accept returns within 7 days of delivery under the following conditions:

• The product is damaged or defective upon receipt
• You received a wrong item or variant
• The product is significantly different from the product description on our website

The following items are NOT eligible for return:

• Products that have been used, altered or damaged by the customer
• Books purchased during special sale events (unless defective)
• Digital content or eBooks
• Items returned after 7 days of delivery

How to Initiate a Return

• Email us at hello@rivonicglobal.store with your order number
• Attach clear photographs of the product and the packaging
• Our team will review and respond within 48 hours
• If approved, we will arrange a free pickup from your address

3. Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.

• Approved refunds will be processed within 5–7 business days
• Refunds will be credited to the original payment method used during purchase
• UPI and wallet refunds may be processed faster (1–3 business days)
• Bank/card refunds may take up to 7–10 days depending on your bank

We do not charge any restocking or processing fees for approved returns.

4. Exchange Policy

We offer one-time free exchange for defective or incorrect products. If you'd like a different product, we recommend returning the original book for a refund and placing a new order.

5. Contact for Refunds & Cancellations

• Company: Rivonic Global Store
• Address: 321, Opera House, Mini Bazar, Varachha, Surat, Gujarat - 395006
• Email: hello@rivonicglobal.store
• Phone: +91 9274595789
• Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST